The following policy applies to all transactions through the Online Shop area of the My Hot Art Online Website or purchases of art works from My Hot Art. It should be read in conjunction with the Terms of Use for the Website.
Ordering goods through our Online Shop
You can order goods from our Online Shop in two ways:
by placing an order online and using paypal or the other online payment methods indicated; or
by contacting the Artist directly (email or phone if the artist chooses to list their phone number) to organise an alternate method of payment.
Security when you order online
Myhotart includes secure online payment standards such as paypal and eWay (in australia) to ensure that you are protected as a customer.
However myhotart will not be help liable for for any loss or problems you may experience with these services. SHould there be any problems with the payment services please contact the respective service directly. SHould there be a problem with a seller please let us know through email.
Users of the My Hot Art Website can be sure that online transactions with our site are secure by looking for the following signs:
The URL in the browser window displays “https” at the beginning of a transaction instead of http.
In Internet Explorer (IE), a padlock icon appears at the end of the Internet address window. IE users can check the Web site’s encryption level by following these steps: right-click on the Web site’s page and select Properties, then click the Certificates button. In the Fields box, select “Encryption type” – the Details box shows you the level of encryption.
Suppliers of goods
Myhotart is a community of artists and hardcrafts, who run and operate their own websites at myhotart, as such we are able to help the crafters keep their prices low and competitive
As Myhotart is a diverse community, then some artists may be in remote locations and as such the supply of good may take longer than you will experience with good delivered within one of the major cities. Myhotart strongly recommends to that you talk to the artist to discuss delivery times and other matters relating to the sale of the art and hadcrafted items
Delivery of goods
Art and handcrafted items ordered through one of myhotart artisans will normally be shipped whenever possible within three working days of receiving the order and completion of payment. NOTE : some payments systems may take upto a week to clear before the artisan has access to the funds (example include echeque with paypal)
It is the responsibility of the purchaser to request insurance when they feel there is a need to be covered against the loss of the art/ handcrafted item. Where Insurance is not requested by the purchaser then My Hot Art and the Artist are not liable for the loss of the art or for the monetary value of the lost art / handcrafted item. We will endeavor to help trace the item and offer assistance in locating the item.
The time taken for goods to arrive will depend on the location of both the customer and the supplier of art works, the size and weight of the order and the method of shipping. Shipments from remote areas to destinations outside major population centres may take longer than three weeks.
Shipments may require confirmation by signature that the goods have been received by the person who placed the original order or their agent. Signature on receipt is an important part of the tracking process and helps to maintain security for the delivery of orders. For valuable items, orders will only be shipped to a confirmed address and where the recipient is able to sign for the delivery of the artwork. Orders for valuable items can not be shipped to a Post Office box or other address where it is not possible to confirm receipt by the person placing the order.
Please notify the artisan if your goods have not been received within twenty one days from the date of placement of the order.
Return of goods and Refunds
If you are not satisfied with the quality of an art work or the accuracy of its presentation on our Website, please contact the artist directly though the contact us which is clearly displayed on the about us web page. Under no circumstances will MyHotArt.com.au be liable for any return, refund or Return of moneies spent though MyHotArt.com.au or its subdomains. All refunds are at the discretion of the artist and it is advisable prior to purchase of any item on MyHotArt.com.au to contact the artist regarding their return and refund policy
Please note that in general, most online businesses can not refund the purchase price for a art/hand made craft item that you decide you do not like after it has been delivered, but which was accurately described and presented on the Web site. If you have any doubt about a work, please contact the artist before you buy it.
Warranty
There is no Warranty on the sale of goods through MyHotArt.com.au or its subdoamins, and MyHotArt.com.au is not liable for return of monies, refund or exchange of goods, this is the sole responsibility of the Artist. Please contact the Artist to clarify any warranty on the goods/art items depicted on the artist webpage, prior to making any purchase.
